Resolve production challenges with expert advice based on real-world experience.
Ricoh’s Wide Format Elite Access is designed to let you grow and meet your business goals. Have a direct channel to industry veterans who provide guidance, collaborate with you on production questions and share practical knowledge for sign & graphics workflows.
Wide Format Elite Access is not break-fix support — it’s a connection to top-level engineers who leave you with a superior understanding of applications and production for the long-term benefit of your business.
Realize immediate value from your investments.
By resolving the complex issues that attend the creation of wide-format and specialty applications, we make sure you clear roadblocks and achieve the results required to satisfy today’s customers.
Whether you use Ricoh equipment or another manufacturer's, we can help.
Wide Format Elite Access is a product-agnostic workflow support team. Our service engineers have years of experience in production environments and can address your concerns, regardless of the brand of your device.
Expand your offerings.
Wide-format devices and workflows can create just about anything, but their versatility and growing customer demands can also create more challenges and questions. Don’t miss out on opportunities — our solution engineers are here to help you remove barriers and provide the assistance needed to maximize your wide-format production workflows.
Peace of mind.
Gain the support you need to confidently accelerate your business and remove troublesome production delays. Flatten your learning curve, increase uptime, improve media usage and maximize your capabilities.
Turn any challenge into a success.
Watch and learn how Ricoh's wide-format team can help empower your business.
Already a Wide Format Elite Access customer?
Ricoh’s team of industry experts is available from 8 a.m. to 8 p.m. EST, Monday through Friday, to partner with you on workflow support. Place a ticket request to contact a Ricoh Representative here.
Best practices give you the agility to increase revenue.
- Accelerated issue resolution
- Improved customer experience
- Less downtime
- Reduced media waste
- Faster triage of production issues
- Advanced product knowledge
- Specialty spot color support
Wide Format Elite Access addresses the most common challenges facing sign & graphics print providers.
- Workflow design and file set up
- Print file inspection
- Troubleshooting of hardware issues
- Identification of software issues
- Bridging the knowledge gap
- Media compatibility
- Profile support
- Custom profiles
- Substrate qualification*
- RIP configuration
*Requires Ricoh Wide Format Elite Access LV2. Provides four profiles per year. One profile includes one Print Mode/Resolution and one Media.